Withdrawal and refunds

Here you can see how to withdraw from a purchase at Snapveil, when you get your money back and what happens to your gallery afterwards. The statutory withdrawal instructions and the model withdrawal form are in §14 of our Terms of Service. Your statutory rights remain unaffected.

The essentials

• Consumers can withdraw from any purchase within 14 days of the purchase, without giving a reason.
• This applies to plans (Pro, Pro + AI), upgrades and the extension of the storage period.
• You can still withdraw even if you have already used the plan, and you still get the full price back.
• After the 14 days, a refund is only possible in the cases provided for by law, for example in the event of a defect.

No subscription, no automatic renewal

All paid plans at Snapveil are one-time payments per event. Nothing is renewed or charged automatically. You therefore never have to cancel anything: a paid event simply expires after the storage period you booked. Extending the storage period is also a single purchase that you trigger yourself.

How to withdraw

1. Send an e-mail to contact@snapveil.com. A clear statement is enough, for example: "I hereby withdraw from my purchase."
2. Include the name or ID of the event and the e-mail address of your Snapveil account so that we can match the payment. You will find the event ID in the address of your event page.
3. You will receive a confirmation by e-mail stating the date on which we initiated the refund.

To meet the deadline, it is sufficient to send the e-mail before the 14 days have expired. You may also use the model withdrawal form from the Terms of Service or write to us by post: Pivoda GbR, Friedensstraße 7, 48151 Münster, Germany. Using the form is not mandatory.

When the money arrives

We refund the full purchase price without undue delay, and no later than 14 days after receiving your withdrawal. The refund is made via Stripe to the payment method you used. You will not be charged any fees for it.

Once we have initiated the refund, it usually takes a few banking days, depending on your bank or card issuer, until the amount shows up in your account.

What happens to your gallery and the photos

With the withdrawal, the paid plan ends for the event concerned. We handle every withdrawal by hand and agree the next steps with you:

• Downgrade: The event is reset to the Free plan. Its limits then apply: 250 photos, no videos, downloads in SD quality and 2 months of storage from the creation of the event. Functions beyond those limits are then no longer available. Videos and photos above those limits are deleted; we will clarify with you by e-mail beforehand which ones these are and until when you can download everything.
• Deletion: At your request we delete the event completely, including all photos, videos and metadata.

In the confirmation e-mail we tell you until when you can still export content before it is deleted. Please let your guests know as well, because deleted content cannot be restored.

Businesses and commercial customers

The statutory right of withdrawal only applies to consumers (Section 13 of the German Civil Code, BGB). Anyone booking Snapveil for their company, their association or as part of a self-employed activity has no statutory right of withdrawal. If something went wrong with such a booking, write to us anyway and we will look for a solution together.

Questions

For questions about a payment or refund, you can reach us at contact@snapveil.com, Monday to Friday from 09:00 to 18:00 CET/CEST.

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Last updated: 20 September 2026