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Terms of Service

Effective Date: September 20, 2026

These Terms of Service ("Terms") govern the use of the Snapveil platform ("Service"), operated by Pivoda GbR, a civil-law partnership (Gesellschaft bürgerlichen Rechts) under §§705 et seq. BGB (Bürgerliches Gesetzbuch — German Civil Code).

§1 Definitions

For the purposes of these Terms, the following definitions apply:

  1. Organizer means any registered user who creates, manages, or administers an Event and its associated Gallery on the Service.
  2. Guest means any person who accesses an Event Gallery, uploads Content to it, or views Content within it, without necessarily holding a full registered account. Guests participate by entering a username; providing an email address is optional.
  3. Event means a specific occasion (such as a wedding, party, corporate gathering, or similar) for which an Organizer creates a Gallery on the Service.
  4. Gallery means the collection of photos, videos, and associated metadata belonging to a specific Event, hosted on the Service.
  5. Service means the Snapveil platform, including the website, all web-based interfaces, APIs, and related services operated by the Provider.
  6. Content means all photos, videos, metadata, and other materials uploaded, submitted, or otherwise made available on the Service by users.
  7. AI Features means the artificial-intelligence-powered functionalities offered by the Service, namely automatic image tagging, image descriptions, content recognition, and semantic search. AI Features apply to photos only; videos are not analyzed. Details are set out at /en/ai.
  8. Plan or Tier means the specific service level selected by an Organizer for an Event, as described in §3, each with defined storage limits, feature sets, and pricing.

§2 Scope and Provider

(1) These Terms apply to all contracts between the Provider and its users — both consumers (Verbraucher) as defined in §13 BGB and businesses (Unternehmer) as defined in §14 BGB — regarding the use of the Snapveil platform.

(2) The Provider of the Service is:

Pivoda GbR (a civil-law partnership under §§705 et seq. BGB) Partners: Jens Schwoon & Daniel Wagner Friedensstraße 7 48151 Münster, Germany VAT ID: DE455665665 Email: contact@snapveil.com

(3) Deviating terms or conditions of the user shall not be recognized unless the Provider expressly agrees to their applicability in writing.

(4) These Terms apply equally to consumers and businesses unless a specific clause expressly differentiates between the two.

§3 Service Description

(1) The Provider operates Snapveil, an online platform for creating and managing private photo galleries for events. Core functionalities include:

(2) The Service is offered in three tiers. All prices are final prices in euros (EUR) and include the applicable statutory value-added tax (VAT):

a) Free Tier

b) Pro Tier — €9.90 per Event (one-time payment)

c) Pro + AI Tier — €29.90 per Event (one-time payment)

For the purposes of these limits, 1 GB equals 1,000,000,000 bytes. The Plans and prices displayed on the website at the time of purchase are decisive.

(3) AI Features are only available for Events in the Pro + AI tier and apply to photos only. For the AI analysis, photos are transmitted to AI service providers in the United States; the providers are not permitted to use the photos to train their models. Face detection and face grouping are not part of the Service at present. Should such a feature be introduced in the future, it will be deactivated by default, will have to be switched on by the Organizer separately for each Event, and will require that the Organizer informs the Guests and obtains the consents required under Art. 9 GDPR. Further details are set out at /en/ai.

(4) In the Pro + AI tier, GPS coordinates contained in photos are converted into human-readable location names by a service provider in the EU. Only the coordinates are transmitted, never the image itself.

(5) Storage durations are defined by the selected Plan. Events can be extended for an additional 12 months for a fee of €9.90. The Organizer is notified by email before Content is deleted. Upon expiration of the storage period, all associated Content will be deleted.

(6) The Provider merely provides the technical infrastructure and is not responsible for Content uploaded by users.

§4 Registration and Contract Formation

(1) To create Events on the Service, registration as an Organizer is required. Organizers must provide accurate and complete information during registration and keep their account information up to date.

(2) Guests may join Events without full registration. To participate, a Guest must provide a username. Providing an email address is optional and serves only for notification purposes.

(3) The contract is concluded as follows:

(4) The contract text is stored by the Provider. The user can access the applicable Terms via the Service at any time.

§5 Age Restrictions

(1) The Service may only be used by persons who are at least 13 years of age.

(2) In accordance with Art. 8 GDPR (General Data Protection Regulation), persons under the age of 16 require the consent of a parent or legal guardian for the processing of their personal data in connection with the use of the Service.

(3) The Provider reserves the right to carry out age verification checks and to request appropriate documentation at any time.

(4) In the event of violations of the JuSchG (Jugendschutzgesetz — German Youth Protection Act) or equivalent applicable youth protection laws, accounts will be suspended without delay.

(5) Content that is unsuitable for minors must not be uploaded to the Service. This includes, without limitation, pornographic material, content glorifying violence, or any other material that may be harmful to the development of young persons.

§6 Usage Rights and Licensing

(1) Users retain all intellectual property rights in and to the Content they upload to the Service. The Service does not claim ownership of any user Content.

(2) By uploading Content to the Service, the user grants the Provider the following rights, solely to the extent necessary for the provision and operation of the Service:

(3) This license is non-exclusive, royalty-free, and strictly limited to the duration for which the Content is stored on the platform. Upon deletion of the Content or expiration of the storage period, all rights granted under this section revert to the user.

(4) The user warrants and represents that they hold all necessary rights, licenses, and permissions with respect to the Content they upload, or that they have obtained all required consents, including from any persons depicted in photographs or videos.

§7 User Obligations and Prohibited Use

(1) Users are obligated to keep their login credentials confidential and to protect them from unauthorized access by third parties. Any activity that occurs under a user's account is the responsibility of that user.

(2) The following uses of the Service are strictly prohibited:

(3) The user shall indemnify and hold the Provider harmless from and against all third-party claims, damages, losses, and expenses (including reasonable legal defense costs and attorney's fees) arising from or related to the user's breach of these Terms, the user's Content, or the user's use of the Service.

(4) Users are obligated to report any violations of these Terms or any illegal content they become aware of on the Service to the Provider without undue delay.

§8 Copyright Notice and Takedown

(1) The Provider respects intellectual property rights and maintains a zero-tolerance policy toward copyright infringement on the Service. The procedure follows Art. 16 of the Digital Services Act (DSA, Regulation (EU) 2022/2065).

(2) Rightsholders who believe that their copyrighted work has been made available on the Service without authorization may submit a notice to:

Copyright Notices: Email: contact@snapveil.com Subject line: Copyright notice

(3) A valid notice must contain the following elements:

(4) Upon receipt of a valid notice, the Provider will act expeditiously to remove or disable access to the allegedly infringing material. The affected user will be notified of the action taken and the reasons therefor.

(5) Counter-Notice: The affected user may submit a counter-notice if they believe the Content was removed in error or that they have authorization to use the material. The counter-notice must include identification of the removed material, a statement that the removal was the result of a mistake or misidentification, and the user's contact information. Upon receipt of a valid counter-notice, the Provider will inform the original notifying party and may restore the material after a reasonable period unless the rightsholder initiates legal proceedings.

(6) Repeat Infringer Policy: Users who are the subject of repeated valid copyright notices will have their accounts permanently suspended or terminated. The Provider maintains records of notices received and actions taken.

(7) Compatibility with US Copyright Law: US-based rightsholders may use the same procedure; the notice also meets the requirements of the DMCA (17 U.S.C. §512).

§9 Data Portability and Export

(1) In accordance with Art. 20 GDPR (Right to Data Portability), users have the right to receive their personal data and Content in a structured, commonly used, and machine-readable format.

(2) The following data is available for export:

(3) Exports of an Event's photos and videos can be initiated by the Organizer within the Service. Other export requests can be sent to contact@snapveil.com. The Provider will fulfill export requests within 30 days of receipt.

(4) For large datasets, the export may be provided in multiple parts to ensure technical feasibility and data integrity.

§10 Abuse Reporting and Community Guidelines

(1) Users may report violations of these Terms, inappropriate content, or abusive behavior by email to contact@snapveil.com.

(2) Community Guidelines: Users treat each other with respect. In particular, hate speech, harassment, spam, and sharing images or personal information of others without their consent are prohibited; §7 applies in all other respects.

(3) The Provider will review reported content without undue delay after receipt, in alignment with Art. 16 DSA (Digital Services Act — Regulation (EU) 2022/2065). Enforcement actions are graduated and may include:

(4) Users may appeal any moderation decision within 14 days of being notified. Appeals will be reviewed by a different staff member than the one who made the original decision.

§11 Cookie Policy

(1) The Service only uses first-party cookies that are strictly necessary for its operation. These are cookies for the Organizer's login session, the Guest session of a Gallery, the confirmation that a Gallery password has been entered, protection against forged requests, the prevention of double counting in the Organizer's visitor counter, and the selected language.

(2) The Service does not use analytical, marketing, or third-party cookies. Usage statistics are collected with a self-hosted analytics tool that sets no cookies and does not store any identifiers on the user's device.

(3) In accordance with §25(2) no. 2 TDDDG (Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz — German Telecommunications and Digital Services Data Protection Act), strictly necessary cookies do not require consent. For this reason, the Service does not display a cookie consent banner.

(4) Users can delete or block cookies at any time in their browser settings. If strictly necessary cookies are blocked, parts of the Service (such as logging in or joining a Gallery) will no longer work.

(5) A list of the specific cookies used, their purposes, and their lifetimes is available in our Cookie Policy. Further information on data processing can be found in our Privacy Policy.

§12 Account Suspension

(1) The Provider reserves the right to temporarily or permanently suspend a user's access to the Service if there is a reasonable suspicion that the user is in material breach of these Terms, particularly the obligations set out in §7 and the Community Guidelines in §10.

(2) The user will be notified of the suspension and the reasons for it, unless notification would be unlawful or would compromise an ongoing investigation.

(3) A temporary suspension will be lifted once the underlying breach has been remedied to the Provider's reasonable satisfaction.

(4) In cases of severe or repeated violations, the Provider reserves the right to extraordinary termination (außerordentliche Kündigung) of the contract with immediate effect.

§13 Prices, Payment, Duration, and Termination

(1) The prices for the paid Plans are displayed on the Service's website. All prices are final prices in euros (EUR) and include the applicable statutory value-added tax (VAT).

(2) Payment is processed through the payment service provider Stripe. By making a payment, the user also agrees to Stripe's terms of service and privacy policy. The Provider does not store complete credit card or payment instrument data.

(3) All paid Plans are one-time payments per Event. There are no subscriptions and no automatic renewals. Each payment covers the selected Plan for the specified Event and storage duration.

(4) Termination:

(5) The right to extraordinary termination for good cause (außerordentliche Kündigung aus wichtigem Grund) remains unaffected for both parties.

§14 Consumer Right of Withdrawal

(1) If you are a consumer (Verbraucher) as defined in §13 BGB and have concluded a distance contract (Fernabsatzvertrag) within the meaning of §312c BGB, you have the following statutory right of withdrawal in accordance with §§355-356 BGB and the EU Consumer Rights Directive 2011/83/EU:

Withdrawal Instructions (Widerrufsbelehrung)

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period expires fourteen days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email). You may direct your withdrawal to:

Pivoda GbR Friedensstraße 7 48151 Münster, Germany Email: contact@snapveil.com

You may use the model withdrawal form set out below, but it is not obligatory. A step-by-step description of the process and of the refund is available at /en/refund.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction (i.e., via Stripe to the original payment method), unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

(2) Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Pivoda GbR, Friedensstraße 7, 48151 Münster, Germany, Email: contact@snapveil.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Snapveil [Plan name / Event name]

Ordered on (*) / Received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

(3) No Premature Expiry: The Provider does not ask consumers during the checkout process to waive their right of withdrawal. The right of withdrawal therefore does not expire prematurely, even if the selected Plan has already been activated and used, and the Provider does not charge compensation for services provided up to the time of withdrawal.

(4) Consequences for the Event: Once the withdrawal takes effect, the paid Plan ends for the Event concerned. The process is described at /en/refund.

§15 Warranty and Availability

(1) The Provider endeavors to maintain high availability of the Service but does not guarantee uninterrupted or error-free operation. No specific availability (SLA) is guaranteed.

(2) Warranty rights are governed by the applicable statutory provisions of German law (gesetzliche Gewährleistung). Nothing in these Terms limits or excludes the consumer's statutory warranty rights.

(3) Planned maintenance windows will be announced in advance wherever possible. Where possible, the Provider schedules maintenance during low-usage periods.

(4) The Provider makes no warranty regarding the accuracy, completeness, or reliability of the results produced by AI Features. AI-generated tags, descriptions, search results, and other AI outputs are provided as assistive tools and may contain errors.

§16 Liability and Indemnification

(1) The Provider's liability is determined in accordance with German law as follows:

(2) Extended Indemnification: The user shall indemnify and hold the Provider harmless from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

(3) Force Majeure (Höhere Gewalt): The Provider shall not be liable for any failure to perform or delay in performance of its obligations under these Terms caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, cyberattacks, pandemics, epidemics, government orders, sanctions, power outages, or failures of third-party telecommunications or hosting infrastructure.

§17 Accessibility

(1) The Provider follows the Web Content Accessibility Guidelines (WCAG) 2.1 in order to make the Service accessible to persons with disabilities as well.

(2) With reference to the EU Web Accessibility Directive (Directive (EU) 2016/2102), the Provider continuously works to identify and remove barriers to accessibility.

(3) Users who encounter accessibility issues or who have suggestions for improving the accessibility of the Service are encouraged to contact us at:

Email: contact@snapveil.com

(4) Reports and suggestions will be reviewed, and the Provider will implement improvements where technically and economically feasible.

§18 Data Backup and Disaster Recovery

(1) The Provider creates regular automated backups and stores them within the European Union.

(2) In the event of a serious outage or data loss, the Provider will restore the Service and user data as quickly as possible.

(3) However, the Provider cannot guarantee complete data recovery in all circumstances. Despite the backup measures described above, data loss may occur due to unforeseen technical failures, force majeure events, or other causes beyond the Provider's control.

(4) Users are strongly encouraged to maintain their own local copies of important photos, videos, and other Content as an additional safeguard.

§19 Data Protection and Storage

(1) The Provider processes personal data in compliance with the GDPR (General Data Protection Regulation — Regulation (EU) 2016/679) and all other applicable data protection laws.

(2) The application and databases are operated in Germany. Photos, videos, and preview images are stored within the European Union. All connections are encrypted; photos and videos are stored encrypted. Where AI Features are used (Pro + AI tier), photos are additionally transmitted to AI service providers in the United States as described in §3(3). An overview of the technical and organizational measures is available at /en/security.

(3) The individual service providers used are listed in the Privacy Policy.

(4) Storage durations are determined by the selected Plan:

Events may be extended for an additional 12 months for a fee of €9.90.

(5) For comprehensive details on data collection, processing, storage, third-party sharing, user rights, and all other data protection matters, please refer to our Privacy Policy.

(6) Organizers who use the Service for business purposes and thereby process personal data of Guests as controllers enter into a data processing agreement pursuant to Art. 28 GDPR with the Provider. The agreement available at /en/dpa becomes part of the contract for these Organizers upon acceptance of these Terms; a separate signature is not required.

§20 Liability for User Content

(1) The Service functions exclusively as technical infrastructure for the hosting, storage, and display of user-generated Content. The Provider does not exercise editorial control over user Content and does not pre-screen, approve, endorse, or verify any Content uploaded to the Service.

(2) The Provider is not responsible for the Content uploaded, shared, or otherwise made available by users on the Service. All responsibility for the legality, accuracy, appropriateness, and rights clearance of Content rests solely with the user who uploaded it.

(3) Users who upload Content that infringes upon the rights of third parties bear sole liability for any resulting claims, damages, or legal consequences.

§21 Amendments to Terms

(1) The Provider reserves the right to amend these Terms. Users will be notified of any amendments in text form (Textform as defined in §126b BGB), which may include notification by email or through the Service.

(2) The notification will clearly describe the nature of the changes and will specify the date on which the amended Terms are intended to take effect.

(3) If the user does not object to the amended Terms within four weeks of receipt of the notification, the amended Terms shall be deemed accepted.

(4) If the user objects within the four-week period, the contract shall continue under the existing Terms. In this case, the Provider may exercise its right of ordinary termination (ordentliche Kündigung) of the contract.

(5) Each notification of amendments will prominently remind the user of the four-week objection period and the consequences of not objecting.

§22 Governing Law and Jurisdiction

(1) These Terms and all disputes arising out of or in connection with them shall be governed by the laws of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

(2) The place of jurisdiction for all disputes is Münster, Germany, provided that:

(3) Consumer Protection: EU consumers retain the right to bring proceedings in the courts of their Member State of domicile in accordance with Art. 18 of the Brussels I bis Regulation (Regulation (EU) No 1215/2012). Nothing in these Terms shall deprive a consumer of the protection afforded to them by the mandatory provisions of the law of their habitual residence, in accordance with Art. 6(2) of the Rome I Regulation (Regulation (EC) No 593/2008).

§23 Consumer Dispute Resolution

In accordance with §36 VSBG (Verbraucherstreitbeilegungsgesetz — German Consumer Dispute Resolution Act), the Provider declares that it is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

§24 Final Provisions

(1) Severability (Salvatorische Klausel): Should any provision of these Terms be or become invalid, void, or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision. The same applies in the event of a gap in these Terms.

(2) Contractual Language: These Terms are available in German and English. In the event of any discrepancy, the German version shall prevail.

(3) No Waiver: The failure of the Provider to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

(4) Entire Agreement: These Terms, together with the Privacy Policy and any Plan-specific terms displayed at the time of purchase, constitute the entire agreement between the user and the Provider with respect to the use of the Service.

Last updated: 20 September 2026