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Terms of Service

Effective Date: March 28, 2026

This is an English-language version of our Terms of Service. In the event of any discrepancy between the English and German versions, the German version shall prevail.

These Terms of Service ("Terms") govern the use of the Snapveil platform ("Service"), operated by TwoMenCrew GbR, a civil-law partnership (Gesellschaft bürgerlichen Rechts) under §§705 et seq. BGB (Bürgerliches Gesetzbuch — German Civil Code). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

§1 Definitions

For the purposes of these Terms, the following definitions apply:

  1. Organizer means any registered user who creates, manages, or administers an Event and its associated Gallery on the Service.
  2. Guest means any person who accesses an Event Gallery, uploads Content to it, or views Content within it, without necessarily holding a full registered account. Guests participate by entering a username; providing an email address is optional.
  3. Event means a specific occasion (such as a wedding, party, corporate gathering, or similar) for which an Organizer creates a Gallery on the Service.
  4. Gallery means the collection of photos, videos, and associated metadata belonging to a specific Event, hosted on the Service.
  5. Service means the Snapveil platform, including the website, all web-based interfaces, APIs, and related services operated by the Provider.
  6. Content means all photos, videos, comments, metadata, and other materials uploaded, submitted, or otherwise made available on the Service by users.
  7. AI Features means the artificial-intelligence-powered functionalities offered by the Service, including but not limited to smart image tagging, semantic search, face detection and grouping, image quality scoring, and content recognition.
  8. Plan or Tier means the specific service level selected by an Organizer for an Event, as described in §3, each with defined storage limits, feature sets, and pricing.

§2 Scope and Provider

(1) These Terms apply to all contracts between the Provider and its users — both consumers (Verbraucher) as defined in §13 BGB and businesses (Unternehmer) as defined in §14 BGB — regarding the use of the Snapveil platform.

(2) The Provider of the Service is:

TwoMenCrew GbR (a civil-law partnership under §§705 et seq. BGB) Partners: Jens Schwoon & Daniel Wagner Friedensstraße 7 48151 Münster, Germany VAT ID: DE455665665 Email: contact@snapveil.com

Under German law, a GbR (Gesellschaft bürgerlichen Rechts) is a civil-law partnership in which all partners are jointly and severally liable for the obligations of the partnership.

(3) Deviating terms or conditions of the user shall not be recognized unless the Provider expressly agrees to their applicability in writing.

(4) These Terms apply equally to consumers and businesses unless a specific clause expressly differentiates between the two.

§3 Service Description

(1) The Provider operates Snapveil, an online platform for creating and managing private photo galleries for events. Core functionalities include:

(2) The Service is offered in three tiers. All prices are final prices in euros (EUR) and include the applicable statutory value-added tax (VAT):

a) Free Tier

b) Premium Tier — €24.90 per Event (one-time payment)

c) Premium + AI Tier — €34.90 per Event (one-time payment)

(3) AI Features can be enabled or disabled per Event by the Organizer, both at the time of Event creation and afterwards. Face grouping is a separate opt-in feature that requires the Organizer's explicit consent before activation. AI analysis includes image content recognition, face detection and grouping, and quality scoring.

(4) GPS data embedded in photo EXIF metadata is processed via LocationIQ for reverse geocoding (converting coordinates to human-readable location names).

(5) Storage durations are defined by the selected Plan. Events can be extended for an additional 12 months, subject to applicable fees. Upon expiration of the storage period, all associated Content will be deleted.

(6) The Provider merely provides the technical infrastructure and is not responsible for Content uploaded by users.

§4 Registration and Contract Formation

(1) To create Events on the Service, registration as an Organizer is required. Organizers must provide accurate and complete information during registration and keep their account information up to date.

(2) Guests may join Events without full registration. To participate, a Guest must provide a username. Providing an email address is optional and serves only for notification purposes.

(3) Contract formation follows the standard process under German law:

(4) The contract text is stored by the Provider. The user can access the applicable Terms via the Service at any time.

§5 Age Restrictions

(1) The Service may only be used by persons who are at least 13 years of age.

(2) In accordance with Art. 8 GDPR (General Data Protection Regulation), persons under the age of 16 require the consent of a parent or legal guardian for the processing of their personal data in connection with the use of the Service.

(3) The Provider reserves the right to carry out age verification checks and to request appropriate documentation at any time.

(4) In the event of violations of the JuSchG (Jugendschutzgesetz — German Youth Protection Act) or equivalent applicable youth protection laws, accounts will be suspended without delay.

(5) Content that is unsuitable for minors must not be uploaded to the Service. This includes, without limitation, pornographic material, content glorifying violence, or any other material that may be harmful to the development of young persons.

§6 Usage Rights and Licensing

(1) Users retain all intellectual property rights in and to the Content they upload to the Service. The Service does not claim ownership of any user Content.

(2) By uploading Content to the Service, the user grants the Provider the following rights, solely to the extent necessary for the provision and operation of the Service:

(3) This license is non-exclusive, royalty-free, and strictly limited to the duration for which the Content is stored on the platform. Upon deletion of the Content or expiration of the storage period, all rights granted under this section revert to the user.

(4) The user warrants and represents that they hold all necessary rights, licenses, and permissions with respect to the Content they upload, or that they have obtained all required consents, including from any persons depicted in photographs or videos.

§7 User Obligations and Prohibited Use

(1) Users are obligated to keep their login credentials confidential and to protect them from unauthorized access by third parties. Any activity that occurs under a user's account is the responsibility of that user.

(2) The following uses of the Service are strictly prohibited:

(3) The user shall indemnify and hold the Provider harmless from and against all third-party claims, damages, losses, and expenses (including reasonable legal defense costs and attorney's fees) arising from or related to the user's breach of these Terms, the user's Content, or the user's use of the Service.

(4) Users are obligated to report any violations of these Terms or any illegal content they become aware of on the Service to the Provider without undue delay.

§8 Copyright Notice and Takedown

(1) The Provider respects intellectual property rights and maintains a zero-tolerance policy toward copyright infringement on the Service. This section is designed in accordance with the notice-and-action mechanism under Art. 16 of the DSA (Digital Services Act — Regulation (EU) 2022/2065).

(2) Rightsholders who believe that their copyrighted work has been made available on the Service without authorization may submit a notice to:

Copyright Notices: Email: dmca@snapveil.com Subject line: Copyright Takedown Notice

(3) A valid notice must contain the following elements:

(4) Upon receipt of a valid notice, the Provider will act expeditiously to remove or disable access to the allegedly infringing material. The affected user will be notified of the action taken and the reasons therefor.

(5) Counter-Notice: The affected user may submit a counter-notice if they believe the Content was removed in error or that they have authorization to use the material. The counter-notice must include identification of the removed material, a statement under penalty of perjury that the removal was the result of a mistake or misidentification, and the user's contact information. Upon receipt of a valid counter-notice, the Provider will inform the original notifying party and may restore the material after a reasonable period unless the rightsholder initiates legal proceedings.

(6) Repeat Infringer Policy: Users who are the subject of repeated valid copyright notices will have their accounts permanently suspended or terminated. The Provider maintains records of notices received and actions taken.

(7) Compatibility with US Copyright Law: While this procedure is primarily designed under the EU Digital Services Act, the notice elements are compatible with the requirements of the US Digital Millennium Copyright Act (DMCA) under 17 U.S.C. §512, and US-based rightsholders may use this same procedure to report infringements.

§9 Data Portability and Export

(1) In accordance with Art. 20 GDPR (Right to Data Portability), users have the right to receive their personal data and Content in a structured, commonly used, and machine-readable format.

(2) The following data is available for export:

(3) Export requests can be initiated through the account settings within the Service. The Provider will fulfill export requests within 30 days of receipt.

(4) For large datasets, the export may be provided in multiple parts to ensure technical feasibility and data integrity.

§10 Abuse Reporting and Community Guidelines

(1) Users may report violations of these Terms, inappropriate content, or abusive behavior through the following channels:

(2) Community Guidelines: All users of the Service are expected to adhere to the following standards of conduct:

(3) The Provider will review reported content within 24 hours of receipt, in alignment with Art. 14 DSA (Digital Services Act — Regulation (EU) 2022/2065). Enforcement actions are graduated and may include:

(4) Users may appeal any moderation decision within 14 days of being notified. Appeals will be reviewed by a different staff member than the one who made the original decision.

§11 Cookie Policy

(1) The Service uses cookies and similar technologies to ensure functionality, improve the user experience, and — where the user has given consent — to analyze usage patterns.

(2) Cookies used by the Service fall into the following four categories:

(3) In accordance with §25 TTDSG (Telekommunikation-Telemedien-Datenschutz-Gesetz — German Telecommunications-Telemedia Data Protection Act), cookies that are not strictly necessary require the user's informed, freely given consent before they are set.

(4) Users can manage their cookie preferences at any time through the cookie consent banner or through the cookie settings accessible from the footer of the website.

(5) For detailed information about the specific cookies used, their purposes, and their retention periods, please refer to our Privacy Policy.

§12 Account Suspension

(1) The Provider reserves the right to temporarily or permanently suspend a user's access to the Service if there is a reasonable suspicion that the user is in material breach of these Terms, particularly the obligations set out in §7 and the Community Guidelines in §10.

(2) The user will be notified of the suspension and the reasons for it, unless notification would be unlawful or would compromise an ongoing investigation.

(3) A temporary suspension will be lifted once the underlying breach has been remedied to the Provider's reasonable satisfaction.

(4) In cases of severe or repeated violations, the Provider reserves the right to extraordinary termination (außerordentliche Kündigung) of the contract with immediate effect.

§13 Prices, Payment, Duration, and Termination

(1) The prices for the paid Plans are displayed on the Service's website. All prices are final prices in euros (EUR) and include the applicable statutory value-added tax (VAT). There are no hidden fees or surcharges.

(2) Payment is processed through the payment service provider Stripe. By making a payment, the user also agrees to Stripe's terms of service and privacy policy. The Provider does not store complete credit card or payment instrument data.

(3) All paid Plans are one-time payments per Event. There are no subscriptions and no automatic renewals. Each payment covers the selected Plan for the specified Event and storage duration.

(4) Termination:

(5) The right to extraordinary termination for good cause (außerordentliche Kündigung aus wichtigem Grund) remains unaffected for both parties.

§14 Consumer Right of Withdrawal

(1) If you are a consumer (Verbraucher) as defined in §13 BGB and have concluded a distance contract (Fernabsatzvertrag) within the meaning of §312c BGB, you have the following statutory right of withdrawal in accordance with §§355-356 BGB and the EU Consumer Rights Directive 2011/83/EU:

Withdrawal Instructions (Widerrufsbelehrung)

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period expires fourteen days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email). You may direct your withdrawal to:

TwoMenCrew GbR Friedensstraße 7 48151 Münster, Germany Email: contact@snapveil.com

You may use the model withdrawal form set out below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction (i.e., via Stripe to the original payment method), unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

(2) Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: TwoMenCrew GbR, Friedensstraße 7, 48151 Münster, Germany, Email: contact@snapveil.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Snapveil [Plan name / Event name]

Ordered on (*) / Received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

(3) Exception for Digital Content: In accordance with §356(5) BGB, the right of withdrawal shall expire prematurely if:

During the checkout process for paid Plans, the consumer will be asked to expressly consent to the immediate commencement of the service and to acknowledge the resulting loss of the right of withdrawal. If the consumer grants this consent and acknowledgment, the right of withdrawal expires upon commencement of the service execution.

§15 Warranty and Availability

(1) The Provider endeavors to maintain high availability of the Service but does not guarantee uninterrupted or error-free operation. The Service is provided on a best-effort basis without a guaranteed Service Level Agreement (SLA).

(2) Warranty rights are governed by the applicable statutory provisions of German law (gesetzliche Gewährleistung). Nothing in these Terms limits or excludes the consumer's statutory warranty rights.

(3) Planned maintenance windows will be announced in advance wherever possible, and the Provider will make reasonable efforts to schedule maintenance during low-usage periods.

(4) The Provider makes no warranty or representation regarding the accuracy, completeness, or reliability of the results produced by AI Features. AI-generated tags, face groupings, quality scores, and other AI outputs are provided as assistive tools and may contain errors. Users should not rely on AI Features as the sole basis for any decision.

§16 Liability and Indemnification

(1) The Provider's liability is determined in accordance with German law as follows:

(2) Extended Indemnification: The user shall indemnify and hold the Provider harmless from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

(3) Force Majeure (Höhere Gewalt): The Provider shall not be liable for any failure to perform or delay in performance of its obligations under these Terms caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, cyberattacks, pandemics, epidemics, government orders, sanctions, power outages, or failures of third-party telecommunications or hosting infrastructure.

§17 Accessibility

(1) The Provider is committed to making the Service accessible to all users, including persons with disabilities, and endeavors to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 on a best-effort basis.

(2) With reference to the EU Web Accessibility Directive (Directive (EU) 2016/2102), the Provider continuously works to identify and remove barriers to accessibility.

(3) Users who encounter accessibility issues or who have suggestions for improving the accessibility of the Service are encouraged to contact us at:

Email: accessibility@snapveil.com

(4) Reports and suggestions will be reviewed, and the Provider will implement improvements where technically and economically feasible.

§18 Data Backup and Disaster Recovery

(1) The Provider maintains a data backup and disaster recovery strategy that includes:

(2) In the event of a disaster or significant data loss event, the Provider will make best-effort attempts to restore the Service and user data as quickly as possible.

(3) However, the Provider cannot guarantee complete data recovery in all circumstances. Despite the backup measures described above, data loss may occur due to unforeseen technical failures, force majeure events, or other causes beyond the Provider's control.

(4) Users are strongly encouraged to maintain their own local copies of important photos, videos, and other Content as an additional safeguard.

§19 Data Protection and Storage

(1) The Provider processes personal data in compliance with the GDPR (General Data Protection Regulation — Regulation (EU) 2016/679) and all other applicable data protection laws.

(2) All photos, videos, and user data are stored on servers located within the European Union, utilizing Cloudflare services (Cloudflare Images, Cloudflare Stream, and Cloudflare R2). Data is encrypted in transit.

(3) Where photos contain GPS coordinates in their EXIF metadata, this data is processed via LocationIQ for the purpose of reverse geocoding (converting geographic coordinates into human-readable location names).

(4) Storage durations are determined by the selected Plan:

Events may be extended for an additional 12 months, subject to applicable fees.

(5) For comprehensive details on data collection, processing, storage, third-party sharing, user rights, and all other data protection matters, please refer to our Privacy Policy, which is an integral part of these Terms.

§20 Liability for User Content

(1) The Service functions exclusively as technical infrastructure for the hosting, storage, and display of user-generated Content. The Provider does not exercise editorial control over user Content and does not pre-screen, approve, endorse, or verify any Content uploaded to the Service.

(2) The Provider is not responsible for the Content uploaded, shared, or otherwise made available by users on the Service. All responsibility for the legality, accuracy, appropriateness, and rights clearance of Content rests solely with the user who uploaded it.

(3) Users who upload Content that infringes upon the rights of third parties bear sole liability for any resulting claims, damages, or legal consequences.

§21 Amendments to Terms

(1) The Provider reserves the right to amend these Terms. Users will be notified of any amendments in text form (Textform as defined in §126b BGB), which may include notification by email or through the Service.

(2) The notification will clearly describe the nature of the changes and will specify the date on which the amended Terms are intended to take effect.

(3) If the user does not object to the amended Terms within four (4) weeks of receipt of the notification, the amended Terms shall be deemed accepted.

(4) If the user objects within the four-week period, the contract shall continue under the existing Terms. In this case, the Provider may exercise its right of ordinary termination (ordentliche Kündigung) of the contract.

(5) Each notification of amendments will prominently remind the user of the four-week objection period and the consequences of not objecting.

§22 Governing Law and Jurisdiction

(1) These Terms and all disputes arising out of or in connection with them shall be governed by the laws of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

(2) The place of jurisdiction for all disputes is Münster, Germany, provided that:

(3) Consumer Protection: EU consumers retain the right to bring proceedings in the courts of their Member State of domicile in accordance with Art. 18 of the Brussels I bis Regulation (Regulation (EU) No 1215/2012). Nothing in these Terms shall deprive a consumer of the protection afforded to them by the mandatory provisions of the law of their habitual residence, in accordance with Art. 6(2) of the Rome I Regulation (Regulation (EC) No 593/2008).

§23 EU Online Dispute Resolution

(1) The European Commission provides a platform for Online Dispute Resolution (ODR), which is accessible at: https://ec.europa.eu/consumers/odr/

(2) In accordance with §36 VSBG (Verbraucherstreitbeilegungsgesetz — German Consumer Dispute Resolution Act), the Provider declares that it is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

§24 Final Provisions

(1) Severability (Salvatorische Klausel): Should any provision of these Terms be or become invalid, void, or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision. The same applies in the event of a gap in these Terms.

(2) Contractual Language: These Terms are available in German and English. In the event of any discrepancy, inconsistency, or ambiguity between the English and German versions, the German version shall prevail in all cases.

(3) No Waiver: The failure of the Provider to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

(4) Entire Agreement: These Terms, together with the Privacy Policy and any Plan-specific terms displayed at the time of purchase, constitute the entire agreement between the user and the Provider with respect to the use of the Service.

Disclaimer: This document is a template provided for informational purposes. Consult with a qualified attorney for legal advice specific to your situation.

Last updated: March 28, 2026